Identifying skill gaps and delivering reskilling solutions at scale

The client is an American multinational technology corporation headquartered in Armonk, New York and present in over 175 countries. It specializes in computer hardware, middleware, and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The client’s goals to stay ahead of the curve mandated them continually finding ways to improve their tech processes. They sought scalable solutions to upskill their existing tech workforce in India.

What was the client trying to solve?

To enable such a workforce transformation, the client was in need of a tool to identify the precise reskilling needs for each employee and build a development plan. Thus, the client required a strategic partner who would understand and execute their objective into holistic reskilling plan across tech roles. Their asks were as follows:

Understanding organization-wide skill gaps:

The client also wanted to analyse the current skill sets internally assigned to job roles and assess employees’ positions with regards to those roles. They needed to revisit pre-defined skill repositories while gauging how many employees possessed those skills and to what extent.

Eliminating 90-degree feedback loop:

90-degree feedback sessions to one-on-one sessions that helped managers identify areas of improvement and measure progress. The client wanted to expand of the scope of the feedback mechanism by moving beyond these traditional methods.

A tool to identify training needs:

The most significant concern was not possessing the right tool that could help identify role-centric training needs in the organization. The company did not have the ideal methodology to deal with them. The company wanted to focus on evaluating the strengths and weaknesses of its employees to nurture and strengthen them holistically. The idea was to create training and development plans that could help empower every individual in the organization by having them learn hands-on.

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